How to use Microsoft Self Service Password Reset (SSPR)
Written By Kevin Marquardt
Created by Kevin Marquardt on May 8th, 2024
The workflow of these instructions works as of the creation of this document.
Introduction:
Self Service Password Reset has been enabled in our tenant. SSPR allows users to reset their passwords directly in the cloud without needing IT assistance. For you to use SSPR you must have Multi Factor Authentication (MFA) methods registered. SSPR will require 1 method configured to reset your password successfully. The following 3 methods have been approved for registering for MFA
Mobile app code (SMS text message)
Email (Personal email)
Mobile Phone (Call to your mobile phone)
Required Steps:
Please make sure you have registered for MFA. Instructions can be found here:
How To Register for Multi-Factor Authentication
Microsoft Self Service Password Reset:
Microsoft Online Password Reset
Select - I forgot my password.
Select your Multi Factor Authentication option (MFA).
Enter your verification code.
Create your new password.
Confirmation of a successful reset.
